Customer Support

For customer support, please fill a help desk ticket using the form below. You may also search through our support articles to check if we've already provided an answer to your question.

Centipede Firmware Update Kit

Please click here for information about Centipede x RepliCade Trak-ball firmware update to fix battery drain.

For order support, please include any order information you might have including:

  • The order ID number
  • The name used to place the order
  • The shipping address for the order.

For your security, please do not include any billing information.

You may also email your issue to: CustomerSupport@newwavetoys.com  

You may also contact us via our toll-free support number: (888) 707-4773


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